The Importance of Procedural Fairness

November 10, 2025 · IR & Employee Matters

Background

In Vixon Kumar v Star Track Express Pty Ltd [2025] FWC 2719, the Fair Work Commission (FWC) examined whether the dismissal of a long-serving employee was unfair following serious misconduct allegations. The decision highlights the importance of procedural fairness, clear communication, and consistency in disciplinary processes — all of which are highly relevant for civil contractors managing operational and behavioural issues on site.

Mr Kumar, a truck driver with over ten years’ service, was dismissed following an incident where he allegedly failed to comply with company procedures relating to workplace safety and vehicle operation. Star Track Express argued that his conduct constituted a serious breach of policy and justified summary dismissal.

Mr Kumar lodged an unfair dismissal claim, arguing that:

  • He was not given a proper opportunity to respond to the allegations;
  • The company’s investigation was incomplete and biased; and
  • The decision to terminate was disproportionate to the incident.

The Commission’s Findings

The FWC found that while there were legitimate performance and conduct concerns, Star Track’s handling of the investigation and dismissal process was flawed.

Key findings included:

  • Lack of procedural fairness: The employer failed to provide Mr Kumar with adequate details of the allegations or sufficient time to respond.
  • Inconsistent application of policy: Other employees involved in similar breaches received lesser disciplinary action, suggesting inconsistent treatment.
  • Disproportionate response: The conduct did not amount to serious misconduct that justified immediate dismissal without notice.

As a result, the FWC determined that the dismissal was unfair and ordered compensation rather than reinstatement, acknowledging that the employment relationship had broken down.

Lessons for Employers

1. Follow a fair and transparent process

Even where a safety or conduct breach appears clear-cut, employers must:

  • Provide full details of the alleged misconduct in writing;
  • Allow the employee to respond before making a decision; and
  • Document all steps of the process.

In high-risk industries like civil construction, procedural fairness remains essential — particularly when the conduct relates to safety.

2. Ensure consistency in disciplinary outcomes

Inconsistent treatment between employees can undermine an employer’s case. Contractors should apply disciplinary measures uniformly across crews and sites, especially where multiple workers are involved in a breach (e.g. PPE non-compliance or vehicle misuse).

3. Proportionate response is key

Not all breaches justify termination. The FWC expects employers to consider the context — including an employee’s record, intent, and the impact of their actions. A warning or retraining may be more appropriate in some cases.

4. Maintain clear safety and conduct policies

Policies should be up to date, well communicated, and consistently enforced. If a contractor relies on a policy breach to justify dismissal, they must be able to show the employee was aware of the rule and its potential consequences.

Takeaway for Employers

The Kumar decision is a reminder that procedural fairness can make or break a dismissal case, even when the underlying misconduct appears valid. For civil contractors, where safety and conduct are daily priorities, robust disciplinary procedures are critical to reducing the risk of unfair dismissal claims.

For assistance, please contact CCF NSW on 9009 4000.